Return policy

Title

        Please review our Return  policy carefully before proceeding.

1. General

2. Return Process

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

6. damaged or incorrect items

7. Contact Information

1. general

We accept returns for both defective and non-defective products within 30 days of delivery.

 

To be eligible for a return, the item must:

- Be unused

- Be in its original packaging

- Be in resellable condition

- Include all original components

 

Returns requested after 30 days from the delivery date will not be accepted.

2. return process

To request a return, please contact us at:

 

Email: info@obragift.com

Please include:

- Your order number

- The item(s) you wish to return

- Reason for return

 

Once your return request is received, we will provide return instructions.

3. return shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

 

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

4. refunds

Once the returned item is received and inspected, refunds will be processed within 5 business days.

 

Refunds will be issued to the original payment method.

 

It may take additional time for your bank or credit card provider to process and post the refund.

 

No restocking fees apply.

5. exchanges

We do not offer direct exchanges at this time.

 

If you would like a different item, please return the original product and place a new order.

 

 

6. damaged or incorrect items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

 

We will provide instructions and cover return shipping costs in these case

7. contact information

OBRAGIFT is operated by AURACASA INC., a registered business in the United States.

 

Customer Support Email: info@obragift.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST